Big Time Car Rental
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Frequently Asked Questions

Everything you need to know about renting with us

What documents do I need to rent?

You must be at least 23 years old with a valid driver's license held for a minimum of 2.5 years. We accept licenses from your home country or international driving permits. A credit or debit card is required for the security deposit.

Is airport pickup free?

Yes! We provide complimentary pickup and drop-off at Sangster International Airport (MBJ). We also deliver free to hotels and villas in the Montego Bay area.

Are the vehicles insured?

All vehicles come with basic insurance coverage included in the rental price. The Honda Step Wagon includes comprehensive insurance. Optional premium and full coverage upgrades are available for all other vehicles at additional daily rates.

What's the minimum rental period?

Our minimum rental period is 3 days. Longer rentals qualify for discounted daily rates.

Can I extend my rental?

Absolutely. Just WhatsApp or call us at least 24 hours before your scheduled drop-off and we'll arrange the extension.

What happens if I have a breakdown?

Call us immediately and we'll send roadside assistance or a replacement vehicle. 24/7 support is included with every rental.

Do you accept cash payments?

Yes, we accept cash (JMD or USD), credit cards, and debit cards. Payment is collected at the time of pickup.

What's your cancellation policy?

Free cancellation up to 48 hours before your pickup date. See our Terms & Conditions for full details.